Frequently Asked Questions

No, we sell wholesale only. Our customers are mainly shops, pet stores, gift shops, e-commerce sellers and resellers.

The minimum order depends on the product group; we usually sell by the carton or by series. Tell us which products you're interested in and we'll share units per carton and minimum quantities right away.

The fastest way is our WhatsApp line (0505 737 76 04). Just send the product names, links or photos along with approximate quantities. You can also call us or visit our store at İSTOÇ.

Use the "Add to Quote List" button on product pages. Then open the Quote List button at the bottom left, enter quantities and an optional note, and send everything to us in a single WhatsApp message. The list is stored only in your own browser.

Prices of imported goods change with exchange rates, season and order volume. We send quotes directly so that you always get current pricing that fits your quantity.

Of course. You can see our products in person at our store: İSTOÇ 9. Ada No:51, 34200 Bağcılar/İstanbul. Our business hours (Istanbul time): Monday – Friday: 09:00–19:00, Saturday: 09:00–14:00, Sunday: Closed.

For wholesale orders we most often work with bank transfer; cash payment is also possible for orders collected from our store. We agree on the right payment option for your order at the quote stage.

Yes, every sale is invoiced. Just share your billing details (company name, tax office and tax number) when placing your order.

Because of exchange rate and stock changes, quotes are valid for a short period. We state the validity period together with each quote.

We ship from our İSTOÇ headquarters to all 81 provinces of Turkey.

For items in stock, your order is packed and handed over to the carrier shortly after the order and payment are confirmed. We share the exact dispatch date when confirming your order.

Shipping costs depend on order volume, number of cartons and the delivery address. We state the shipping terms clearly when preparing your quote.

Yes, we also export. For international orders we plan products, packaging, documents and freight together with you.

We recommend opening and checking the cartons on the day of delivery. If you notice damaged or missing items, message us on WhatsApp with photos as soon as possible and we'll resolve it quickly.

We exchange or refund defective items. Other return terms for wholesale orders may vary by product group, so we recommend discussing them with us before ordering.

Our range changes with the seasons and the online catalogue is updated regularly. For real-time stock, the best option is to ask us on WhatsApp.

Tell us what you're looking for; if it's available through our supply network or something we can import, we'll let you know.

Use the "Download PDF Catalogue" button on our products page or on this page. The catalogue is generated from our current products every time you download it.